Facebook Messenger is a free tool for all Facebook users, including businesses, that is accessible through both the website interface and a downloadable Messenger app available for all phone operating systems.

Its purpose is simply for communication, which is very important for any business with a.

Many users do some searching before committing to making a purchase and an easy way is to check a Facebook page or profile for further insights.

We’ve touched on this in other posts regarding providing great customer service and how users will use social media as their customer service channel but for many small businesses the usual answer is simply: that’s great to hear but we simply don’t have the time or manpower to monitor Facebook Messenger.… Read the rest