Using Facebook Messenger Bots to Boost Your Business

Facebook Messenger is a free tool for all Facebook users, including businesses, that is accessible through both the website interface and a downloadable Messenger app available for all phone operating systems.

Its purpose is simply for communication, which is very important for any business with a profile.

Many users do some searching before committing to making a purchase and an easy way is to check a Facebook page or profile for further insights.

We’ve touched on this in other posts regarding providing great customer service and how users will use social media as their customer service channel but for many small businesses the usual answer is simply: that’s great to hear but we simply don’t have the time or manpower to monitor Facebook Messenger.

This becomes a problem when one of the metrics users can see is your typical response time to messages. In their minds, they are checking to see how responsive customer service is after making a purchase just in case they have any questions or issues, and if they see the average wait time to a response being 3 days, they’re not likely to buy.

To Read About the Algorithm Changes Happening on Facebook Read Our Post: 2018 Facebook Changes Put Community First

This is what has necessitated Facebook Messenger Bots but it has expanded greatly since.

The Bots now are something you can create yourself for your business. Depending on what you do, this can be as simple as providing support or as complicated as completing a full sales or marketing funnel task your website is typically used for.

Companies who allow online orders through their website can configure a custom bot to handle orders directly through messenger, which saves them from simply pointing the user back towards their website.

If your purpose is to share information through the platform you can create a bot that sends updates on your business to users through Messenger.

Companies like TechCrunch created their own bots users can add and once added, you can ask it questions or simply ask for updates.

It’s designed to act like a tech-savvy friend you can turn to when you have questions, which makes an excellent offering for a business that is known for reporting tech news. 
The idea is to take your user’s journey beyond the task of searching and finding.

Bots are not limited to Facebook, but it is the biggest platform for them. Having a Messenger-driven Live Chat option on your website can make a big difference in your conversions and bounce rate.

Your users are more likely to stay when they see some level of interaction and engagement. When it goes well beyond simple canned responses and actually provides a service, you then have something real that can be used to give your business a big boost.

Why direct them back to your website when the purpose of the website can be completed right in the service channel?

To get these Bots set up right you’ll need to do a few things:

1. Understand your customer’s reasons for interacting with your business
2. Map that user’s journeys from interest to completion and then create those steps in the bot
3. Create a voice for each purpose and draft a script that conveys genuinely helpful feedback to the user when prompted.

If they’re looking for support, then make sure your support messages are drafted in a way that isn’t rigid or off putting.

If they’re looking to purchase from you or book something with you then you should have an upbeat tone to the messages generated by the queries that leads the user to completing the transaction right in Messenger.

4. Test them out yourself and rewrite as necessary. You may find you’ve missed something if you take the user’s position and message your own business.

Try to complete a sale or request help in the form of service and see if you feel satisfied by what the Messenger Bot feeds back to you. If not then it’s time to revamp the bot!

It sounds that easy but it’s actually an evolving and strategic process so don’t treat this as a “set it and forget it” initiative. It’s important to monitor the stats and make adjustments to account for any areas that are not creating a perfect user experience.

If you have users following your business on Facebook just so they can get a hold of you (your bot) then you’re doing something right. You may even see website stats decrease but if those users are simply bypassing the step of using the site and you have better conversions through messenger then you’ve got it!

It is strongly advisable to seek professional help when creating these. Even with third party systems taking care of the code-related steps you will waste more time trying to become a Messenger Bot Expert than you think. And because of the time demand, a professional may likely wind up involved anyway.

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Strategy, scripts, and code are important. Your users will see the end product so if you are interested in getting these set up for your business, please get in touch and our team will make sure your business’s bot is set up right.

Tools To Track And Monitor The Social Media Marketing Campaign

Social Media is one of the biggest platforms where you can expose your brand to a wide audience. Creating your position on different social platforms like Facebook, Twitter, Instagram, LinkedIn, Pinterest, Tumblr, etc. is one thing and maintaining it is another. To increase your reputation and to get the expected outcomes of your Social Media Marketing campaign you have to maintain it and tracking and monitoring are important for the same. Don’t worry, to make the work easier, there are a number of tools available on the internet or intranet.

  • Bulk Buffer: If you want to update and schedule in bulk, this tool is something you need the most. It is one of the most loved tools to update and schedule updates, content and other posts from a large source.
  • HootSuite: Another best social media tool that covers various platforms is Hootsuite. It manages all the platforms and most of their functions in a proper manner. It is very useful and handles all your accounts without creating a mess.
  • Tagboard: If Hashtag Management is a task for you, this tool you need the most. It allowed you to see your mentions and tags for all the posts. It is very easy to use and have a great importance for marketers.
  • Crowd Analyzer: This tool is best not only to manage the social media platforms, but also other activities on the website like Blogs, Forums, and News Sites. It is again very much popular and has a great importance in social media marketing campaign.
  • HowSociable: It is a very popular and handy tool for measuring the social media marketing campaign that not only measures your activities, but also let you know your competitor’s presence. It may further help in understanding what points you are missing that create barriers to your strategy.
  • Likealyzer: This tool is mainly for the Facebook activities that give you the proper analyzes of stats that further help in improving the strategy.
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All the above tools are very much helpful in managing the social media marketing campaign. Some of them are free and others are paid. You can use any of them as per your need and you should invest your time and money in it. You can even take professional SMO Services from a well-reputed company that handles your projects and take care of your brand image. So, what are you waiting for? Browse the internet or consult an expert to use these tools right away.

Hotmail Account Issues & their Solution

Hotmail, which is now available as Outlook has become a well-known webmail domain. However, still many people get a change to call it by its previous name as “Hotmail” based on its attributes towards steadiness with offered brand. Hotmail (now eluded as Outlook) was fused with a couple Microsoft’s components, which made it the world’s greatest email domain supplier for users.

There are numerous kinds of email issues that a customer can confront Hotmail/Outlook email account. It may be some regular email related issues like forgetting of passwords, not able to get to Hotmail or Outlook mails and so forth. In such type of situation, every client watches out Hotmail Help, which is available to all related MSN Hotmail/Outlook clients. This is the hotmail services and support for users.

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There are various specialized issues that can emerge would require Hotmail research process. It could either be resetting of Hotmail password issues, Hotmail account setup troubles, Hotmail account recovery issues, password recovery of Hotmail, erasing spam mails, along with sending and accepting of varying emails. Excluding these, there could likewise be other complicated problems. Under such circumstances, Hotmail would not have the capacity to work appropriately, clients will lose a considerable measure of time and profitability will hamper. During such situations, company professionals and other users of this email service choose for a convenient way out to reach Hotmail account support providers. Whenever you come across any of the complicated Hotmail problems, issues related to operating its account or any other complicated issue, you should definitely set up contact with helpline number or telephone number. These are third party groups, which possess special abilities to overcome their users from Hotmail problems. Best thing about Hotmail Customer Service is that it remains available for round the clock for their customers and allows them to set up contact at any time and even during odd hours of night. Therefore, whenever you face issue with the Hotmail account or blank mail from third party of ID and any other issue with your Hotmail account, you should just call up with professionals involved in providing support services for Hotmail.

Hotmail Account Issues & their Solution

Hotmail, which is now available as Outlook has become a well-known webmail domain. However, still many people get a change to call it by its previous name as “Hotmail” based on its attributes towards steadiness with offered brand. Hotmail (now eluded as Outlook) was fused with a couple Microsoft’s components, which made it the world’s greatest email domain supplier for users.

There are numerous kinds of email issues that a customer can confront Hotmail/Outlook email account. It may be some regular email related issues like forgetting of passwords, not able to get to Hotmail or Outlook mails and so forth. In such type of situation, every client watches out Hotmail Help, which is available to all related MSN Hotmail/Outlook clients. This is the hotmail services and support for users.

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There are various specialized issues that can emerge would require Hotmail research process. It could either be resetting of Hotmail password issues, Hotmail account setup troubles, Hotmail account recovery issues, password recovery of Hotmail, erasing spam mails, along with sending and accepting of varying emails. Excluding these, there could likewise be other complicated problems. Under such circumstances, Hotmail would not have the capacity to work appropriately, clients will lose a considerable measure of time and profitability will hamper. During such situations, company professionals and other users of this email service choose for a convenient way out to reach Hotmail account support providers. Whenever you come across any of the complicated Hotmail problems, issues related to operating its account or any other complicated issue, you should definitely set up contact with helpline number or telephone number. These are third party groups, which possess special abilities to overcome their users from Hotmail problems. Best thing about Hotmail Customer Service is that it remains available for round the clock for their customers and allows them to set up contact at any time and even during odd hours of night. Therefore, whenever you face issue with the Hotmail account or blank mail from third party of ID and any other issue with your Hotmail account, you should just call up with professionals involved in providing support services for Hotmail.

Solution for Google Play not downloading any apps

What to do Google plat store is not downloading? Become expert here to fix it soon:
The users can save their whole images, documents, videos and other important files on the Google account directly from the mobile device. This all the simple tasks might be done by the users on a daily basis.

If you are struggling with an error and unable to download the app from Google play store, you need to go to the Google Chrome internet browser where you can clear the cache and data in your play store that is not working fine. You need to go to the settings of the play store service and hit the application manager where you can find the service app providing you with the right way to get the issue fixed in no time.

But in the meantime, if there is another unnecessary error showing on the device while managing Google service then it is indeed worrisome and to get rid of that issue it is mandatory to make a call at Google Play Support Phone Number that is on for all the time in order to access tech support representatives who are available at all the time in order to provide appropriate solution in no time.

Here are the ways when Google Play not downloading any apps:

  • Go to the device and select the Google play store.
  • Go to the search bar and type something to download and install.
  • If not responding, you can have a tool for downloading and installing Google play store.
  • Or you can go to the all tabs option and scroll down to check out the first downloading app.
  • Tap to enter button after finishing the task and tap the clear data file and press next button.
  • Click the download manager button and press restart button on the device.
  • The device will be on again and now you need to open your Google store app.
  • Search out the software and application you want to download and install on your device.


If still there is no result of solution you need to try something special troubleshooting tasks recommended by the representative to resolve the issue easily.

Solution for Google Play not downloading any apps

What to do Google plat store is not downloading? Become expert here to fix it soon:
The users can save their whole images, documents, videos and other important files on the Google account directly from the mobile device. This all the simple tasks might be done by the users on a daily basis.

If you are struggling with an error and unable to download the app from Google play store, you need to go to the Google Chrome internet browser where you can clear the cache and data in your play store that is not working fine. You need to go to the settings of the play store service and hit the application manager where you can find the service app providing you with the right way to get the issue fixed in no time.

But in the meantime, if there is another unnecessary error showing on the device while managing Google service then it is indeed worrisome and to get rid of that issue it is mandatory to make a call at Google Play Support Phone Number that is on for all the time in order to access tech support representatives who are available at all the time in order to provide appropriate solution in no time.

Here are the ways when Google Play not downloading any apps:

  • Go to the device and select the Google play store.
  • Go to the search bar and type something to download and install.
  • If not responding, you can have a tool for downloading and installing Google play store.
  • Or you can go to the all tabs option and scroll down to check out the first downloading app.
  • Tap to enter button after finishing the task and tap the clear data file and press next button.
  • Click the download manager button and press restart button on the device.
  • The device will be on again and now you need to open your Google store app.
  • Search out the software and application you want to download and install on your device.


If still there is no result of solution you need to try something special troubleshooting tasks recommended by the representative to resolve the issue easily.